By now it’s clear that bots will cause a major paradigm shift in customer service, e-commerce, and, quite frankly, all aspects of software-to-human interaction.
For the moment, the state of the art of bots is bot-to-consumer, meaning bots communicating with humans. But at some point soon, bots will start talking to other bots. Enter the bot-to-bot era.
Imagine that a bot — let’s call her Annie — needs to answer a question from a customer but lacks information from her own backend systems. Annie is powered with artificial intelligence and spontaneously decides to reach out to another bot to get the information she needs. Annie aggregates the information and delivers it back to the customer.
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